Hearing Link

Cookies policy

1. Introduction

1.1 Our website uses cookies.

1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

2. Credit

2.1 This document was created using a template from Docular (https://docular.net).

3. About cookies

3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

3.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

3.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

4. Our cookies

4.1 We use both session and persistent cookies on our website.

4.2 We may use the information we obtain from your use of our cookies for the following purposes:

(1) to recognise your computer when you visit our website and when you log in;

(2) to track you as you navigate our website, and to allow you to use the shopping cart on our website (payment);

(3) to improve our website (e.g. content);

(4) to analyse the use of our website;

(5) in the administration of our website (e.g. polls, surveys)

We use both session cookies and persistent cookies on this website. We may send to you the following cookies (some are session cookies, whereas others are persistent cookies):

Cookie policy Purpose Name Typical Value Domain Path Expires Size
Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors  have come to the site from and the pages they visited. Google Privacy Policy

Expires 2 years from time set.

_ga GA1.2.1410229154.1
458141212
hearinglink.org / 2 years 30
Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors  have come to the site from and the pages they visited. Google Privacy Policy

Expires 10 minutes from time set.

_gat 1 hearinglink.org / 10 mins 5
Google adwords – Many web pages

When you visit a website, view an ad, or click an ad supported by Google’s advertising services, Google may set a cookie on your browser.

This advertising cookie will appear in your browser as coming from the domain “doubleclick.net” or from the domain of the site you are visiting. Google Policies and Principles.

DoubleClick
Icegram Popups Popup displays on selected pages to direct visitor to newsletter signup, upcoming events etc. Cookies are used to indicate user clicks on these to determine if popup is to be shown again. icegram_campaign
_shown_nnnn
icegram_campaign
_clicked_nnnhelpdeskpromo_userclosed
1
1
1
hearinglink.org / Various (up to 1 year) 28
Cookie policy  This cookie is generated to check if the visitor has been shown the cookie consent message at the top of the page. viewed_cookie_policy  yes hearinglink.org /  1 year 23
ekmPowershop – Online shop

Temporary cookie generated to test if cookies are enabled on the visitor’s browser.

Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.

Stores a reference to the visitors order number after an order has been generated.

ekmpowershop Privacy Policy and Cookies

ekm_USERNAME

ekm_pp_USERNAME

ekm_tmp_ORDERNUMBER

TestCookies=ACTIVE
&RS=FALSE
&logged_in=
USERNAME
&ServerID=***Unique IDUnique ID
 shop.hearinglink.org  /

72 hrs (3 days)

On Exit

On Exit

5. Analytics cookies

5.1 We use Google Analytics to analyse the use of our website.

5.2 Our analytics service provider generates statistical and other information about website use by means of cookies.

5.3 The analytics cookies used by our website have the following names: _ga, _gat.

5.4 The information generated relating to our website is used to create reports about the use of our website.

5.5 Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy/.

6. Third party cookies

6.1 Our website also uses third party cookies.

6.2 When you use our website, our advertisers/service providers may also send you cookies (‘third party cookies’). They may use the information they obtain from your use of their cookies:

(1) to track the websites you view;

(2) to build a profile of your web surfing;

(3) to target advertisements which may be of particular interest to you.

Third Party Cookie Purpose More information
Facebook

datr

lu

cc_social

Facebook Social Plugin – embedding Facebook content.

Facebook Privacy Policy

 

 

YouTube VISITOR_INFO1_LIVE Google Policies and Principles
Publitas __auc
__asc
_ga
_gat_publitas
 Embedded documents in web pages Publitas Privacy Statement

7. Blocking cookies

7.1 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

7.2 Blocking all cookies will have a negative impact upon the usability of many websites.

7.3 If you block cookies, you will not be able to use all the features on our website.

8. Deleting cookies

8.1 You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

8.2 Deleting cookies will have a negative impact on the usability of many websites.

9. Our details

9.1 This website is owned and operated by Hearing Link.

9.2 Hearing Link Registered Charity Number 264809. Registered Charity Number in Scotland SC037688.

9.3 Our principal place of business is at Hearing Link Head Office, 23 The Waterfront, Eastbourne, East Sussex, BN23 5UZ.

9.4 You can contact us:

(a) by post, using the postal address given above;

(b) by telephone, on the contact number published on our website; or

(c) by email, using the email address published on our website.

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