Helpful Hours

Helpful Hours is a free service available for anyone with hearing loss, their families and friends.

Webinar 1: How to get the most from your audiology appointment

This new service will launch with a webinar called ‘How to get the most from your audiology appointment’ and will offer help and advice for attending your first or returning visit to see an audiologist.

We have FREE sessions on the following dates in 2024 (please note content is the same for each session):

Read on to find out more about how this service and to book your FREE place.

What is a Helpful Hour?

As the name suggests, Helpful Hours are 60-minute sessions that offer information and guidance on important hearing loss topics.

Each session will include up to five segments to allow for several aspects of the topic to be covered. There will also be time to ask your questions to our peer support volunteers at the end of the session.

Following the webinar you will also be provided with a series of information sheets which cover the main topics covered, additional information and links to resources. This means you won’t have to concentrate on taking notes during the session – we’ve done it for you!

How does a Helpful Hour work?

A Helpful Hour is held online or in-person such as Hearing Loss Community Days or Hearing Information Days.

They can also be booked as an online session which are presented as a Microsoft webinar and last approximately one hour.

What does the first session cover?

The first bookable session is called ‘How to get the most from your audiology appointment’. This Helpful Hour is designed and presented by our peer support volunteers, who all have lived or have professional experience of hearing loss.

Arguably one of the most important relationships you will have for managing your hearing is with your audiologist. So, if you would like to find out about a range of tips, techniques and tactics to boost your confidence, this Helpful Hour is a great place to start.

The five segments are:

  • Preparing for your appointment – Approaching the appointment with the right mindset can make all the difference.
  • Planning your appointment – Simple strategies to keep the appointment on track for you and your audiologist.
  • What to expect – Navigate the language and procedure of a hearing test
  • Choices to make – Your hearing aids, additional devices and technology
  • Post appointment – What’s next, what to expect and what to accept.

If one or more of these segments is an area you would like a helping hand with, then book a place on this free service on a date that suits you.

If you’d like more information before booking on, do contact us.

When do Helpful Hours take place?

Book to join our webinar

We are hosting Helpful Hours on the following dates and times (GMT) in 2024 via our online platform. Each session will be the same content: ‘How to get the most from your audiology appointment’.

Thursday 16 May11-12pmRegister
Thursday 27 June1-2pmRegister

If you are interested in attending one of our Helpful Hours, please register your attendance using one of the links above.


We also host Helpful Hours events and talks such as our Hearing Loss Community Days. We have no planned in-person events at this time. Check back soon for further details of future events.

Are Helpful Hours accessible for people with hearing loss?

Our Helpful Hours webinars are presented using Microsoft webinar. We encourage you to access our webinars using a desktop computer or a laptop for full access to all application functions.

Our webinars have live captions for you to follow throughout the presentation. Your host will explain how to access these. If you require an alternative form of communication support (e.g. British Sign Language) please contact us before completing the registration process.

At our in-person sessions we will normally provide communication support such as a hearing loop and speech to text reporting.

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