If you’re looking for answers, seeking support or simply need to talk to someone who understands – just ask!

All of our Helpdesk Responders have lived or professional experience of hearing loss and they are ready to offer information, guidance, and support to help you take your next step – whether you have hearing loss yourself or wish to support someone else.

Our Helpdesk is monitored during office hours Monday-Friday, 9am-5pm.

We will pass your question to the most appropriate volunteer Helpdesk Responder for a personalised reply. This can sometimes take several days, but we will endeavour to have answers for you sooner.

Please get in touch

For a more immediate response, our friendly team is usually available Monday-Friday, from 9-5pm (excluding bank holidays) via Live Chat. Click below to start a chat or look out for our chat icon.

Alternatively, you can contact our Helpdesk in the following ways:

  • Type your question into the form below and click submit. Or;
  • Drop us an email to Please include your first and last name and your postcode in your email.

Please note because we are a UK-based service, we are only able to accept enquiries from people who reside in the UK.

We use your postcode in order to better answer your query.

Use of your data: Your data will be only be collected, processed and stored by Hearing Dogs for Deaf People and Hearing Link in line with our Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

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