If you’re looking for answers, seeking support or simply need to talk to someone who understands hearing loss – ask our Helpdesk!

All of our Helpdesk Responders have lived or professional experience of hearing loss and they are ready to offer information, guidance, and support to help you take your next step – whether you have hearing loss yourself or wish to support someone else.

Our Helpdesk is available by webform, email or telephone on Monday-Friday, 9am-5pm. For a more immediate response, our friendly team is also usually available during these hours (excluding bank holidays) via Live Chat.

We will pass your question to the most appropriate volunteer Helpdesk Responder for a personalised reply. This can sometimes take several days, but we will endeavour to have answers for you sooner.

Please get in touch

  • Type your question into the webform below and click submit. Or;
  • Drop us an email to Please include your first and last name and your postcode in your email. Or;
  • Telephone 01844 348111

Please note because we are a UK-based service, we are only able to accept enquiries from people who reside in the UK.

We use your postcode in order to better answer your query.

Use of your data: Your data will be only be collected, processed and stored by Hearing Dogs for Deaf People and Hearing Link Services in line with our Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

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