Hearing loops best practice

Why should I provide a hearing loop for my service users?

Not only are you required to by Law, it is also good customer practice. If you make your goods and services accessible to hearing aid users you are likely to provide a better service to your customers and provide your business with an additional revenue stream.

What type of hearing loop would I need?

There are various loops for different applications; service counter hearing loops are different from meeting room hearing loops. It is important that you find a hearing loop specialist who will provide you with the correct equipment.

What is the likely cost and is the installation expensive/disruptive?

A service counter hearing loop will cost around £150-£200 installed, room hearing loops will be more expensive depending on the size of the room. Loop installation is normally undisruptive.

Where can I obtain a hearing loop?

You should obtain your hearing loop from a specialist loop supplier.

Am I under legal obligation to offer this?

Yes, the Equality Act legislation requires service providers to make reasonable adjustments, providing the appropriate Induction loop equipment is deemed to be making reasonable adjustments.

How do I ensure my staff can operate the system?

Your specialist hearing loop provider should be able to assist with this.

Does a loop need regular maintenance?

Yes, normally an annual visit will provide the appropriate level of maintenance support.

How do I promote accessibility of my service, and demonstrate I have installed a hearing loop?

Fitting the correct signage is very important, also advertising the fact that you are providing the service for example on your website.

Thanks to Contacta for supplying the information on this page.

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