Hearing loss & safety

When living with a hearing loss, naturally the issue of safety may be of some concern. Fortunately there are a few ways to stay safe while at home or out and about.

Emergency SMS

Register for 999 text messaging

Would you find it difficult to hear on the phone if you had to call the emergency services?

An emergency SMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard.

Simply by sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you.

Register your phone for 999 text messaging now! It only takes 10 seconds! http://www.emergencysms.org.uk/

999 BSL

British Sign Language users requiring emergency assistance can also contact fire, police, ambulance and coastguard emergency services using the service 999 BSL.

The service is easy to use, Users click one button to call 999 via an interpreter. All calls are free and available 24/7.

You can download the 999 BSL app in iOS or Android devices or use the 999 BSL website.

In case of emergency (ICE)

A simple idea that could save your life

We all carry our mobile phones with names and numbers stored in its memory but nobody, other than ourselves, knows which of these numbers belong to our closest family or friends.

If we were to be involved in an accident or were taken ill, the people attending us would have our mobile phone but wouldn’t know who to call. Yes, there are hundreds of numbers stored but which one is the contact person in case of an emergency? Hence the ‘ICE’ (In Case of Emergency) Campaign.

The concept of ‘ICE’ is catching on quickly. It is a method of contact during emergency situations. As cell phones are carried by the majority of the population, all you need to do is store the number of a contact person or persons who should be contacted during emergency under the name ‘ICE’ (In Case Of Emergency).

The idea was thought up by a paramedic who found that when he went to the scenes of accidents, there were always mobile phones with patients, but they didn’t know which number to call. He therefore thought that it would be a good idea if there was a nationally recognised name for this purpose.

In an emergency situation, Emergency Service personnel and hospital staff would be able to quickly contact the right person by simply dialling the number you have stored as ‘ICE.’ For more than one contact name simply enter ICE1, ICE2 and ICE3 etc.

Deaf messaging service (DMS)

Informing people when the fire alarm sounds in public places

DMS helps service providers and employers comply with the Equality Act 2010 and allows deaf and hard of hearing people freedom to move around buildings without the worry of missing an emergency situation.

When a deaf or hard of hearing person enters a building where DMS is installed, they will see clear signage asking them to text a location code to the DMS number. Once a connection text has been sent, the person will be connected to DMS for that location. After 12 months they will receive a text asking them to reconnect, connection text costs the same as a standard SMS text.

When the fire alarm sounds, the DMS controller which is hardwired into the fire alarm panel, will trigger a process that within seconds sends a text message to all the people connected to that location. More about DMS.

Webpage updated: June 2023

Did you find this page helpful?

We value your feedback

If you have any suggestions as to how we can improve this page, please do let us know. Please note that we cannot respond directly to feedback left below, however if you have any questions for us, please email helpdesk.@hearinglink.org or click the at the top of this page.

Pin It on Pinterest