Hearing Link

Travelling

Going on holiday gives us the opportunity to relax, to be with family, friends and acquaintances, to be together and share new experiences. But travelling at home and abroad, or staying in a strange place, can be stressful (even when you have good hearing). With hearing loss, it can be even more challenging.

Here are a few glitches that can happen:

  • Mishearing announcements on busy train stations and in airports.
  • Asking directions from strangers.
  • Missing vital information announced by the tour guide.
  • Trying to lipread a foreign language – even when you know the language well.
  • Trying to communicate in a busy, noisy restaurant.
  • Taking your hearing aids or cochlear implants out to swim and realising that you cannot hear when the attendant tells you to leave the pool.
  • Going on an expensive guided tour and not understanding a word.

However, a little forethought can make things easier.

Making your booking Hearing aids and equipment At the hotel When you are out and about
Make your holiday booking online if possible as all confirmation will be in writing. Have your hearing aids/cochlear implant checked by the audiology department before you leave on holiday. Remind hotel staff that you will not:

  • hear anyone knock on your room door
  • use the telephone
  • hear the smoke alarm – make alternative arrangements with the staff.
Carry a small notebook and pen so that directions from strangers can be written for you.
Ask for everything to be confirmed in writing – price, dates, bookings and travel arrangements. Take any equipment you need with you e.g. vibrating alarm clock, door beacon, portable telephone amplifier, television listening device and smoke alarm. Take an adapter. Restaurants are often quieter if you go for a very early, or a very late, lunch. Learn the phrase ‘I am deaf’ in the language of the country you are visiting or have it written on a card.
Make sure you know your travel arrangements clearly in advance – timetable, changes of train or plane, locations of airports, stations and coach pick-up points. Pack spare hearing aid batteries. Wear a ‘Lipreader please speak clearly’ or ‘Hard of Hearing’ badge from the Hearing Link online shop. Translate a few communication tactics into the language of the country you are visiting and have them written on a card.
Find out if the hotel has any provision for hard of hearing and deaf people before you book with them e.g. visible or tactile smoke alarm, subtitled television. Carry a simple hearing aid repair kit – puffer, tubing, threader, cleaner, wet wipes, drying box (if you use one). Don’t be afraid to ask professionals, such as tour guides, for help if you need it. Take maps – it is difficult to hear people’s instructions but if you have a map they can show you the way.
Self-catering can provide you with privacy and less background noise for meal times. Check that you will be able to send text messages from your mobile telephone from abroad. Invest in a good guide book – that way you will not have to rely on other people telling you things – or take maps and information on your smart-phone or tablet.
Make sure any travelling companion knows the extent of your deafness and give them a few deaf awareness instructions beforehand.

If you’re flying, you may find Ear Planes useful (available in the Hearing Link shop).

 

 

Your travelling companions are on holiday too – do not use them as ‘interpreters’ unless really necessary. Try to be as independent as possible.
Also in the Hearing Link shop you can find Clear Ears which protect your ears whilst swimming.  Tell people that you have a hearing loss in advance and be clear about what you need.

 


Hearing loss and travelling by planeTravelling by plane

Whether you’re going on a business trip or off on holiday, take a bit of time to prepare for your flight. For example, let the airline know your needs in advance – explaining clearly the help you require and that you cannot hear announcements.

Other do’s and don’ts:

  • Checkout ABTA’s checklist for travellers with disabilities
  • Request that the assistance you require is confirmed in writing on your ticket or itinerary
  • Most airports have induction loops, public textphones and public amplified telephones
  • A member of the airport staff may escort you to your plane along with other disabled passengers
  • Tell the cabin staff on the plane that you have a hearing loss
  • The staff may have Deaf Awareness Training or a qualification in British Sign Language
  • They may be able to provide the health and safety instructions and general information in writing for you
  • Your hearing dog should be allowed to travel in the plane with you and free of charge – remember that your dog should have its passport and vaccinations too!

British Airways and Virgin Atlantic, in particular, have special departments to look after the needs of disabled passengers. Visit:

Airport Parking Shop did some research on seven of the top UK Airports. Read their blog about using airports if you have a hearing loss.


 

Hearing loss and travelling by trainTravelling by train

If you find changing trains and hearing announcements difficult, National Rail staff can provide help via their Assisted Travel Service.

  • Contact the Train Company that manages your local station at least 24 hours in advance of your journey
  • Request the exact help you will need e.g. changing trains at Chester
  • Give specific details of your needs when booking your journey
  • Visit National Rail Enquiries Information for Disabled Passengers

Disabled Persons’ Railcard

Virgin’s Quiet Trains

Go to http://www.virgintrains.co.uk/trains/ then click on the menu below Pendolino or Super Voyager. Click along to the descriptive bit about Quiet Zone.

Train Survey results

We asked Hearing Link’s community panel about their experiences of travelling by train. You can read the findings of our survey below.

To enlarge and read the document below, please click on ‘open’ (on the bottom right hand side), then use the arrows to page through it.


Webpage published: 2018

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