Hearing loops frequently asked questions

How do I know if my hearing aids are compatible?

If your hearing aid has an obvious ‘T’ setting on the programme switch, then this is typically for selection of the loop function. With many hearing aids nowadays, there is no way of knowing by looking as to what programme options your hearing aid has – so ask your audiologist. Sometimes hearing aids may have a telecoil fitted but not enabled, your audiologist can ensure this is programmed for you. There may also be a telecoil compatible accessory available if it’s not included in your hearing aids.

What if I use a cochlear implant, can I use a hearing loop?

Most likely yes, but this may depend upon the model of processor you wear – again, ask the cochlear implant team and they can tell you the specific features for your implant.

I have no hearing aids, can I use a hearing loop

Yes, by using a loop listening device. Some venues may provide these for users without a compatible hearing aid.

How do I get a hearing loop for my home, and how do I select the right one?

If you are purchasing a hearing loop system, suppliers will typically advise you of the right model for the size of the room you will be using it in.  There are a variety of types and price, so your personal requirements will influence the type and price of loop you will need. Make sure you tell the supplier what audio sources you wish to use with your loop so the correct inputs and connections can be allowed for.

Will social services / local sensory support provide a hearing loop free?

In some areas of the UK, hearing loops may be provided free or subsidised by Social Services or Sensory Impairment Teams; you may need to be assessed before this is provided to you via this route.  If you are unsure what the local provision is in your area then speak to your audiologist – they often know the system and may even refer you.

Where can I expect to use hearing loops in my community?

Almost everywhere, churches, theatres, council offices, hospitals, shops, banks, public transport, etc should all have a hearing loop provision.

How will I know if a hearing loop is provided in my local community venues?

There should be a hearing loop sign indicating that a loop is available.

What do I do if I cannot seem to hear using the hearing loop provided?

If you cannot hear anything from the hearing loop provided you should inform a member of staff who will then get the loop checked out. If the service provider does not provide the appropriate equipment or they do not keep it maintained properly they could be in breach of the Equality Act and be open to legal action.

If you require further information about hearing loops, or other assistive technology, our Helpdesk is here to help. Contact us today!

Webpage updated: June 2023

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