Please note that this news item is more than 6 months old. The information contained within may no longer be current.

Share your views on using Relay UK

Please note: This survey has now closed.


The UK Council on Deafness (UKCoD) is inviting all users, or previous users, of Relay UK to share their experiences of using the service.

They would like to understand more about what your personal experience including your preferences, any difficulties you have experienced, and any suggestions you think could improve the service.

The number of questions and the time it takes to complete the survey will vary according to the answers you provide, but could last between 20 and 35 minutes.

The results of this survey will be published on 17th March 2021 on the UKCoD website and potentially UKCoD Member websites.

The results will be shared with BT and Ofcom, with a view to helping introduce any changes or further services we are able to identify that will help the deaf community.

UKCOD carried out a similar survey in 2016 and BT were able to incorporate many of the suggestions when they introduced Relay UK.

To share your views visit >>

This survey closes on Sunday 17th January 2021.