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Heathrow introduces hidden disability lanyards

Heathrow Airport has launched a new lanyard to support people with hidden disabilities, including those with hearing loss.

The sunflower lanyard is a way for customers to indicate to staff across the airport that they may need additional care and support.  The optional service is intended for customers with hidden disabilities such as hearing loss, autism or dementia.

The scheme is already used at some airports in the UK and by introducing the same service at Heathrow it is hoped that it will give airport users a consistent approach when travelling throughout the country.

It has been introduced by the airport’s security team as a way to enable staff to provide a good service to customers with disabilities and those who require additional care.

If you would like to request a sunflower lanyard before travelling to Heathrow airport email special_assistance@heathrow.com.

 

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