Please note: This survey has now closed. The UK Council on Deafness (UKCoD) is inviting all users, or previous users, of Relay UK to share their experiences of using the service. They would like to understand more about what your personal experience including your preferences, any difficulties you have experienced, and any suggestions you […]
By Hearing Link 2020 has been a challenging year for us all. At one time or another, we have been disconnected from our family and friends due to the social distancing measures put in place to combat the spread of COVID-19. Christmas will not be much different. There is a limit on the numbers of […]
Please note: This survey has now closed. Independent research company Watermelon are conducting research on behalf of BT regarding its Relay UK service (previously known as NGT or Text Relay). They want to understand how people use Relay UK today to ensure it continues to meet users’ needs. If you’d like to take part in […]
A new survey, commissioned by BT in partnership with the UK Council on Deafness, has revealed that only 1 in 20 people who are deaf or have a hearing loss can complete tasks over the phone. The impact of this results in 70% asking friends and family members asking for help with basic calls. Although […]
The Next Generation Text Service, provided by BT, will now be known as Relay UK. BT launched its new service today (25th November 2019) with a new and improved app of the same name, which is free to use and available to UK mobile customer. The development of Relay UK has been led by BT […]
