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Calling all Next Generation Text users – past and present!

The independent research agency Watermelon is conducting research on behalf of BT regarding its Next Generation Text (NGT) service (also known as Text Relay).

They want to understand how people use NGT to ensure it meets users’ and are encouraging users to complete a short online survey about their experiences.

You might have heard about this research in the past as BT and Ofcom conduct this regularly. Previous surveys with NGT users have lead to service improvements and updates to supporting information about NGT.

The NGT service enables people who are deaf, hearing impaired and/or speech impaired to make and receive phone calls with an app installed on a smartphone, tablet or computer, or with a textphone. A ‘relay assistant’ then joins the call and translates speech to text and vice versa in real time. More detail on the NGT service can be found here:

To say thank you for taking part, Watermelon will send participants a £10 Amazon voucher following the completion of the main survey. More information about how to qualify for the voucher can be found here:

If you are interested in taking part in the survey or want to find out more about what’s involved, visit:

If you have any questions about this email or the research please email, call Amy Wheeler at Watermelon on 01233 648515, or contact us on Skype at