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BTA extends it text-based tinnitus support services

The British Tinnitus Association (BTA) has extended its text based support services to help more of the 7.5 million people living with the condition in the UK.

Complementing the existing freephone helpline and email support, they have launched two new text-based services – SMS chat and web chat which will provide free, accurate and personalised information to people with tinnitus in order to help them manage their condition successfully.

Tinnitus is the sensation of hearing noises in the head or ears where there is no external source. There is currently no cure for tinnitus and although many people can manage it successfully, for around 10% of sufferers, it can seriously affect their quality of life, often linked to stress, anxiety or depression.

Colleen Hewitt, BTA Information/Tinnitus Support Manager said: “We have introduced our web chat and text facilities as it’s a great way of communicating for people who may have difficulties using a telephone due to hearing loss, as well as being discreet and flexible. Many people also prefer to send a text or engage in web chat where they can feel more confident putting their feelings and emotions out there. We are a helpline aimed at people struggling with issues around and associated with tinnitus, such as anxiety, depression and low mood, but we are also here to answer questions, signpost people to other services and to support the families and friends of those living with tinnitus.”

The BTA web chat facility can be accessed at, and the BTA SMS text service at 07537 416841. Both services are available Monday to Friday, 9am to 5pm.