Hearing Link

Video service for deaf claimants extended to all DWP helplines

Deaf claimants and those with hearing loss can now access British Sign Language (BSL) interpreters across all Department of Work and Pensions (DWP) helplines and services. The Video Relay Service, rolled out for Universal Credit in April, has been extended to all its 62 benefit-related lines and services. The Video Relay Service allows users to […]

BTA extends it text-based tinnitus support services

BTA extends it text-based tinnitus support servicesThe British Tinnitus Association (BTA) has extended its text based support services to help more of the 7.5 million people living with the condition in the UK. Complementing the existing freephone helpline and email support, they have launched two new text-based services – SMS chat and web chat which will provide free, accurate and personalised […]

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