Hearing Link

Video service for deaf claimants extended to all DWP helplines

Deaf claimants and those with hearing loss can now access British Sign Language (BSL) interpreters across all Department of Work and Pensions (DWP) helplines and services. The Video Relay Service, rolled out for Universal Credit in April, has been extended to all its 62 benefit-related lines and services. The Video Relay Service allows users to […]

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