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Pilot survey: How do you feel about using hearing loops in your community?

Hearing Link is currently conducting a pilot survey to get a better appreciation about the experiences people have when asking to use hearing loops in their local communities.

Hearing loops are commonly installed in shops, banks, supermarkets and chemists to help hearing aid users improve the clarity of voice of the person talking from behind the counter.

Unfortunately, there appears to be a wide variation in the quality of loops, leaving some people very frustrated with the experience and others delighted that the business owner has taken care to ensure all hearing needs have been considered.

We are inviting you to take part in this survey which will greatly help us design a more comprehensive survey to be launched next year. We conducted a similar exercise during our Hearing Loop Awareness Week some time ago. Your contribution then was very valuable and provided important information which this survey will build on. Everyone is invited to take part whether you were involved last time or not.

We are asking people who have an activated t-coil on their hearing aids (T or TM program) to use the hearing loops when they are out shopping and record their experience by answering the four questions on the attached survey form.  We have allowed space on the survey form to record your experiences in five premises, but we would be very happy to receive your feedback, even on one shopping experience.

You can download and print a copy of the survey here.  Please post your completed survey forms to: Gary Coward, Let’s Hear Project Manager, The Grange, Wycombe Road, Princes Risborough, Bucks, HP27 9NS or scan and email:

The survey can also be completed online at

To find out more about our Let’s Hear project, check out our webpage.